LEGAL REFERENCE

Your Privacy Comes First

We built hokibang around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...

Data ProtectionTransparent PracticesYour ControlSecure PaymentsIndonesia-Compliant
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hokibang Your Privacy Comes First

What We Collect and Why

When you join hokibang, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. This includes your name, email, phone number, payment details and gameplay history. We use this data to deliver our live casino, slots and sportsbook services, prevent fraud, comply with local regulations in supported regions, and improve your

experience. We never sell your information to third parties. Your data stays with us and our trusted payment processors.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any concerns about how we handle your personal data or payment information.
Account Settings Review and update your personal information, communication preferences and privacy settings directly from your hokibang account dashboard.
Data Requests Request a copy of your data, ask us to correct information or inquire about deletion options by contacting our compliance team.
WHY THIS PLATFORM

How We Protect Your Trust

Encryption Standard

All account logins, payment transactions and personal data travel through industry-standard SSL encryption so your information stays private between you and hokibang.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways that meet Indonesia's financial security requirements and international standards.

Fraud Prevention

We monitor account activity for unusual patterns and use multi-factor authentication to prevent unauthorized access to your hokibang account and funds.

Data Retention

We keep your personal information only as long as needed to deliver our services, comply with local law and resolve disputes. Inactive accounts are handled per our retention schedule.

Third-Party Access

We share your data only with payment processors, identity verification partners and legal authorities where required by law in supported regions.

Policy Updates

When we update this privacy policy, we notify you via email and give you time to review changes before they take effect on your hokibang account.

Consistency Across Our Platform

Live Casino Tables
Your privacy protections apply whether you're at our live baccarat tables, live roulette rooms or any other live dealer experience on hokibang.
Slot Lobbies
Slot gameplay data and your account history are protected under the same encryption and retention rules as all other hokibang services.
Sportsbook Markets
Your sportsbook bets, betting history and account balance are secured with identical privacy standards as our casino and slots sections.
Mobile & Desktop
Whether you access hokibang on your phone or desktop, your personal data and payment information receive the same level of protection.
Account Transfers
When you move funds between live tables, slots and sportsbook, your transaction data remains encrypted and logged securely within hokibang.
Withdrawal Requests
Payouts to your DANA, OVO, GoPay or QRIS wallet follow the same privacy and security protocols as deposits and in-game transactions.
Support Interactions
When you contact our support team about account or privacy issues, your conversation is logged securely and accessible only to authorized staff.
QUICK SIGNAL

What Defines Our Privacy Approach

Transparent Disclosure We tell you upfront what data we collect, how we...
Your Control You can review your personal information, adjust privacy settings and...
Local Compliance Our privacy practices align with Indonesian data protection standards and...
No Data Sales We never sell, rent or trade your personal information to...
Secure Infrastructure hokibang runs on servers with physical security, regular backups and...
Regular Audits We conduct periodic security reviews and privacy audits to identify...

Privacy Policy Questions

We retain your account information for as long as your hokibang account is active. After closure, we keep records needed for legal compliance and dispute resolution for up to seven years, then securely delete them.

Yes. Contact our support team at [email protected] and request a data export. We'll compile your account history, transactions and personal information into a portable format within 14 days.

We store only the reference tokens and transaction history needed to process your payments. Your actual wallet credentials and PIN remain with DANA, OVO, GoPay or QRIS — we never see or store them.

Your privacy rights remain protected. Any acquisition or merger requires the new owner to honor this privacy policy or notify you of changes. You can request data deletion before any transition takes effect.

We share only the minimum data needed for game delivery — your account ID, session token and bet history. Providers like Evolution or Pragmatic cannot access your personal details, payment methods or email address.

Request account deletion through your settings or email [email protected]. We'll close your account, anonymize your gameplay history and securely delete personal information within 30 days, except where law requires retention.

Contact support immediately at [email protected] or use the security alert button in your account. We'll freeze your account, investigate the activity and help you regain control within 24 hours.